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    contact centre - search results

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    An agent first approach to improving contact centre efficiency

    Agent productivity has a significant impact on the effectiveness of any call or contact centre. The contact centre industry is a highly competitive and...

    Zoom reimagines consumer engagement as it acquires Five9 cloud contact centre functionality

    Zoom Video Communications has entered into a definitive agreement to acquire Five9, a leading provider of the intelligent cloud contact centre, in an all-stock...

    IMImobile enables remote working for contact centres amid pandemic

    Global cloud communications software and solutions provider IMImobile PLC, today announced that its cloud contact center software has enabled remote working for its clients following the...

    KCOM signs reseller contract with IMImobile as demand for contact centre digital optimisation grows

    IMImobile has signed a partner agreement with KCOM – a leading provider of communications and IT services in the UK for the use of...

    IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation

    IMImobile, a cloud communications software and solutions provider, has been chosen by CarillionAmey to improve their contact centre experience through digital channels, for customers...

    Why converged contact is the future of business

    The rationale for converged contact is difficult to dismiss as businesses strive to adopt new technologies as part of a larger digital transformation journey....

    Studio8.1 Episode 2 Digital commerce booming in Europe, conversational commerce booming on text and Zoom getting into customer contact – some light listening for...

    Jarvis Todd interrupts Paul Skeldon’s holiday packing to chat through the rise of digital commerce in Europe, how that is fuelling the growth of...

    Business has been digitally accelerated by pandemic leading consumers to demand better contact and engagement

    The coronavirus pandemic has accelerated the digitisation of UK business by more than five years in 10 months – and that is pushing consumers...

    Want to know about Coronavirus contact? There might soon be an app for that

    A team of medical research and bioethics experts at Oxford University are supporting several European governments to explore the feasibility of a coronavirus mobile app...

    CX and customer contact: what will change in 2019?

    In 2018 it was predicted that voice would soon be dead and that the only sounds heard in contact centres would be keyboards –...

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