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    Retail spend through conversational commerce hits $11.4bn in 2023 as AI bots get personal

    Global retail spend via conversational commerce channels will increase to $43bn by 2028, from $11.4bn in 2023, driven by the emergence of new personalised...

    EDITORIAL How 5G, AI and conversational commerce will create the metaverse

    Are 5G and Super bundling going to save the telecoms sector? It looks like these two technologies – along with AI and conversational commerce...

    How AI is set to dominate conversational commerce and engagement – even if businesses aren’t yet investing

    AI has rapidly become the dominant force in shaping customer engagement strategies and, coupled with CPaaS developments, is poised to take over conversational commerce...

    EDITORIAL A little more conversational commerce, a little more AI guaranteed*

    News that more than half of US consumers that encounter chatbots are more likely to buy from such a conversation is monumental news. While...

    Super apps set to drive $135bn consumer spend through conversational commerce

    The global spend via conversational commerce will near $135 billion by 2027; rising from $39 billion in 2023, according to the latest data from...

    OTT-based conversational commerce spend to hit $25bn in 2023, as retail and ecommerce drive usage

    Global spending on for conversational commerce using OTT channels, including WhatsApp and WeChat, is set to almost double in a year, rising from $13.3bn...

    Vonage adds conversational commerce offering to its platform with Jumper acquisition

    Vonage, a pioneer in VoIP calling and now a global leader in cloud comms for businesses, is joining the conversational commerce/CPaaS fray with the...

    EDITORIAL Digital commerce drives a new era in conversational commerce – does Zoom hold the key?

    Exciting times as the World Telemedia Show hoves into view for a live outing in October – book your early bird tickets now. And what a...

    Studio8.1 Episode 2 Digital commerce booming in Europe, conversational commerce booming on text and Zoom getting into customer contact – some light listening for...

    Jarvis Todd interrupts Paul Skeldon’s holiday packing to chat through the rise of digital commerce in Europe, how that is fuelling the growth of...

    Conversational commerce spend over RCS to reach $27bn globally by 2025

    A new study from Juniper Research has found that the global conversational commerce spend over RCS messaging will reach $27bn by 2025; rising from less than...

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