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    customer communications - search results

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    The growing prevalence of “conversational everything” for customer communications comes to the fore

    New research from global cloud communications platform Infobip reveals the growing trend towards conversational experiences for customer communications. The data, from 449 billion communications interactions on Infobip’s...

    EDITORIAL Racing to join the dots for better customer communications

    Digital self service is all the rage – but if you think that just means IVR then think again. Today’s customers want to connect...

    Nearly two thirds of UK enterprises have invested in improving digital customer communications during the pandemic

    Good news for the CPaaS market; with most people locked down and relying on digital communications during the pandemic, around two thirds (64%) of...

    PREDICITONS 2023 Five significant trends in customer experience and omnichannel communications for 2023

    According to global market research firm Forrester better customer experience leads to higher revenue growth. So, as the world enters a more challenging economic...

    Coolwave Communications accelerates its network transformation to serve a growing number of 5G mobile, CPaaS and carrier customers

    Ireland’s  Coolwave Communications, a global provider of voice and messaging solutions, is transforming its networking to serve growing demand from 5G mobile, Communications Platform...

    The problem with retail is the lack of clear and proactive communication throughout the customer journey: Infobip

    The biggest problem faced by retailers and merchants today is the lack of proactive and clear communication from retailers, resulting in multiple friction points...

    MWC24 Claro Colombia selects TCS and VIAVI partnership to improve customer service using AI

    Telco Claro Colombia has selected AI-based solutions from a strategic partnership between Tata Consultancy Services (TCS) and VIAVI Solutions to expand and transform its...

    Viveri launches to combine customer engagement,  call handling and payments in one offering, buys Dynamic Mobile Billing and Spoke

    Businesses can now maximise audience engagement and monetisation like never before thanks to the launch of new company Viveri, which brings together crypto, open...

    Sinch connects marketing, support and sales teams to SMS customers in HubSpot integration

    Sinch MessageMedia’s two-way SMS and MMS capabilities are being integrated into HubSpot’s Service Hub, providing marketing, sales and service teams with a 360-degree view...

    70% of customer data platform spend driven by retail and digital media, and CPaaS will reap the rewards

    Juniper Research has identified the two leading markets driving CDP (Customer Data Platform) adoption this year: Retail and Digital Media Enterprises. Together, these two...

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