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    French retailer Carrefour’s MVNO launches eSIM Travel Data to help roamers get the best deal  

    Multinational retail corporation Carrefour has become the latest player to roll out an eSIM offering in another shake up of the MNO market in...

    The problem with retail is the lack of clear and proactive communication throughout the customer journey: Infobip

    The biggest problem faced by retailers and merchants today is the lack of proactive and clear communication from retailers, resulting in multiple friction points...

    Omnichannel Retail: How to Meet Today’s Shoppers Needs

    Shoppers no longer want the average customer experience. They want a delightful shopping experience or they switch to your competitor. Today’s consumers don’t discover...

    Roaming retail revenues to reach $33bn by 2028, with 5G roaming set to surge

    Operators will see retail roaming revenues from consumer and IoT mobile connections approach $33bn by 2028, fuelled by a complete recovery in travel and...

    Retail spend through conversational commerce hits $11.4bn in 2023 as AI bots get personal

    Global retail spend via conversational commerce channels will increase to $43bn by 2028, from $11.4bn in 2023, driven by the emergence of new personalised...

    70% of customer data platform spend driven by retail and digital media, and CPaaS will reap the rewards

    Juniper Research has identified the two leading markets driving CDP (Customer Data Platform) adoption this year: Retail and Digital Media Enterprises. Together, these two...

    Despite a proliferation of messaging tech, two-thirds of consumers being sent irrelevant messages by retail brands

    At a time when positive and personalised experiences are more critical than ever – and wdespite the proliferation of messaging tech such as CPaaS...

    Retail spend using chatbots to hit $12bn globally in 2023, driven by ChatGPT et al in US and Europe

    Global retail spend through chatbots is forecast to reach $12bn in 2023; growing to $72bn by 2028, finds the latest research from Juniper Research....

    $42bn global CPaaS market to be driven by retail, finance & tourism – but social media is the next big addition

    The CPaaS (Communications Platform‑as‑a‑Service) market over the next four years is set to be driven by use in retail and ecommerce, banking and finance...

    Retail roaming revenue to exceed $19bn globally by 2027

    The value of the retail roaming market will reach $19 billion by 2027 globally; a substantial increase from $10 billion in 2022, according to...

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