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Digital Select Ltd

A1 Bulgaria ready to offer AI-powered conversations to customers


Artificial Solutions, a leading specialist in Conversational AI (CAI) for the enterprise, today announced that A1 Bulgaria has signed a new contract for the Bulgarian market together with Artificial Solutions and its partner Microsoft.

A1 Bulgaria, part of A1 Group, a leading provider of digital services and communications solutions in Central and Eastern Europe with around 25 million customers, is set to offer conversational interactions for corporates with their clients using AI.

Working with Artificial Solutions, a leading specialist in Conversational AI (CAI) for the enterprise, the two companies are set to create a range of AI-powered solutions across A1’s seven operational countries Austria, Bulgaria, Croatia, Belarus, Slovenia, the Republic of North Macedonia and the Republic of Serbia.

With LUIS^Teneo, Artificial Solutions cloud-based integrated development environment for Microsoft LUIS’ customers, A1 Bulgaria will deploy a range of conversational applications in its customer service. The apps are initially deployed in Bulgarian, with the possibility of expanding its reach to other languages via a smart localization feature, a unique functionality provided by Artificial Solutions.

During the tender Artificial Solutions’ patented hybrid approach, that use machine and linguistic learning when training a conversational bot which was an influential factor in selecting LUIS^Teneo over the other participants in the tender.

“The end-to-end customer experience is a journey where A1 strives to deliver service and user experience excellence in all interactions. We are committed to using our knowledge to anticipate customers’ needs, facilitate interactions while eliminating pain points and complexity. LUIS^Teneo conversational AI services will help us do that and with Artificial Solutions as a partner we will increase the digital transformation of A1 Bulgaria’s customer experience,” says Elitsa Shopova, Senior Customer Experience Director, A1 Bulgaria.

“We look forward to further increase A1 Bulgaria´s customer experiences with our conversational AI capabilities. LUIS^Teneo has a proven track record in optimizing productivity in a faster and more efficient approach, compared to other vendors on the market. On top, we have a scalable approach in which our customers can provide multi language solutions to their customers, giving A1 Bulgaria the flexibility to add on further languages” adds Per Ottosson, CEO of Artificial Solutions.

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