Thursday, May 23, 2024

8×8 Review

Choosing the right business communication solution is critical in a world that increasingly relies on remote collaboration and digital interaction. Among the plethora of options available, 8×8 emerges as a notable contender in the VoIP (Voice over Internet Protocol) business phone service landscape. 8×8 offers a suite of services that cater to various cloud based phone systems requirements, including voice services, video conferencing, team messaging, and contact centre capabilities.

A review of 8×8 reveals a platform striving to streamline workflow and internal and external communication in the corporate environment. The service is appreciated for its rich feature set which encompasses mobile video, unlimited calling, an intuitive user interface, and a range of integrations with popular services like Microsoft Teams. Its offerings are designed to improve the user experience, by combining ease of setup for both mobile and desktop clients with a robust network infrastructure for reliable performance. The pricing structure is competitive, providing options for businesses of various sizes and budgets.

Main Points

  • 8×8 provides a comprehensive communication service suite, including VoIP, video, and messaging.
  • Features a user-friendly interface with integrations for various third-party applications.
  • Offers a scalable pricing model, catering to small and large businesses alike.

Overview of 8×8 Services

8×8 provides a suite of cloud-based services designed to support businesses with advanced communication needs. It focuses on delivering high quality call management and robust features through its platform.

Cloud Solutions

8×8’s cloud solutions offer a range of services tailored for business communications. The company’s promise of 99.999% uptime and strong security measures ensure reliable operations for its users. Cloud services extend to include:

  • Voice: Traditional phone system replacement with VoIP.
  • Video: Platform for video conferencing.
  • Messaging: Integrated instant messaging solutions.
  • Enterprise-grade PBX features: Voicemail, transcription, business SMS/MMS, fax, and emergency services.
  • Multi-level Auto-attendant: Automated call routing to improve customer service.

Unified Communications

Under the umbrella of 8×8’s unified communications, the focus is on an all-in-one collaboration for both desktop and mobile devices. They offer:

  • Voice, video, and instant messaging: Facilitate seamless communication.
  • Flexible call routing rules: Ensuring calls are managed efficiently.
  • Multi-device support: Consistent experience across devices.
  • Enterprise-ready: Suitable for businesses of all sizes with a focus on integration and scalability.

Key Features of 8×8

8×8 offers a comprehensive suite of VoIP solutions, emphasizing high reliability and an array of advanced features designed for business communications.

Voice and Video Quality

8×8 provides exceptional voice and video quality, essential for professional interactions. Its service boasts a 99.999% uptime, ensuring that businesses have consistent and dependable communications. 8×8’s voice over internet protocol (VoIP) technology ensures clear audio, while its video conferencing capabilities deliver high-definition video without lag or interruption.

Security and Compliance

Security is paramount in 8×8’s offerings. The provider adheres to global compliance standards, including GDPR, HIPAA, and others, safeguarding sensitive data and communications. 8×8’s platform is built with robust security measures, including data encryption and secure voice communication standards, to protect business communications from potential threats.

User Experience

User experience with 8×8’s communication solutions highlights a consistently high level of usability across its product interface for both users and administrators.

Ease of Use

The interface of 8×8’s services is designed with user friendliness in mind. Customers report a smooth experience, indicating that navigation and feature accessibility meet the needs of diverse user groups. This ease of use extends to various functionalities such as voicevideo, and instant messaging, which are integral to collaborative work environments.

Customer Support

Feedback points to the responsive and helpful nature of 8×8’s customer support. Users appreciate the availability of support and the expertise provided during troubleshooting. Whether it’s a simple query or a complex issue, the support team seems to be equipped to assist promptly and effectively.

Integration Capabilities

8×8 excels in providing robust integration capabilities, ensuring seamless connections between its communication systems and business applications, as well as offering customizable API solutions for specialized needs.

Business Applications Integration

8×8 integrates with a variety of business applications to streamline communication processes. Notable integrations include CRM platforms, helpdesk software, and productivity tools, facilitating a unified user experience. Users can expect:

  • CRM Integration: Seamless connection with popular CRM systems, allowing for efficient call handling and customer data management.
  • Productivity Tools: Integration with office suites and email platforms to combine communication and work documents in one place.

API and Customization

8×8 offers APIs that enable businesses to tailor their communications infrastructure according to specific requirements. Key aspects include:

  • Custom API Solutions: Businesses can develop bespoke integrations to fit their unique workflows.
  • Flexibility: The platform’s APIs provide the flexibility needed for creating custom call routing rules, reporting features, and more.

Pricing Structure

8×8 offers a competitive pricing model with multiple subscription tiers to accommodate businesses of different sizes and needs. These tiers are designed to provide scalability and feature diversity.

Subscription Tiers

  • 8×8 Express: Aimed at small business owners, starting at a lower entry price point.
  • X2: Includes more advanced features; customers who opt for an annual plan can save 15%.
  • X4: Offers even richer

Performance and Reliability

8×8 is recognized for its solid performance and reliability in delivering unified communication services. It is designed to support global business communications efficiently.

Uptime Record

8×8 boasts a strong uptime record, demonstrating a dependable service crucial for businesses. Their Service Level Agreement (SLA) typically guarantees a high percentage of operational uptime, reflecting their commitment to service consistency.

Network Infrastructure

The network infrastructure of 8×8 is robust and secure, contributing to the reliability of the service. Their systems utilize advanced technologies to ensure that the communication services remain fast and responsive across various regions. This supports a seamless user experience, even when deployed in countries with differing levels of internet capabilities.

Pros and Cons

8×8’s comprehensive suite of communication tools brings significant advantages to businesses seeking enterprise-grade solutions, but companies must also be mindful of certain limitations that may affect smaller setups or budgets.


  • Reliable and Fast: 8×8 is praised for its reliable and fast communication system, which is particularly effective for international use over Wi-Fi.
  • Call Management: Industry-leading call management features include an auto-attendant, flexible call flows, and global coverage, enabling sophisticated handling of call traffic.
  • Collaboration Tools: Offers a rich set of collaboration tools across desktop and mobile devices, such as voice and video communications, private messaging, and team chat.
  • Uptime and Security: Advertises 99.999% uptime, coupled with strong security measures to ensure consistent and secure communications.


  • Cost Factor: For small businesses, the cost can be a significant consideration, as 8×8’s pricing may be higher than some competitors.
  • Complexity in Sales and Setup: The longer sales and implementation process may be a barrier, especially for businesses seeking a quick and simple setup.
  • Contract Length: Longer contracts required for top dollar services might not be attractive for every business, particularly those looking for flexibility.

Customer Feedback and Reviews

Feedback and reviews for 8×8 are found on various platforms, indicating a range of experiences with the service’s features and customer support.

Industry Ratings

  • Trustpilot Rating: Users on Trustpilot report mixed feelings about 8×8’s service alterations and customer support responsiveness.
  • ConsumerAffairs Rating: Contributors on ConsumerAffairs generally acknowledge the robust feature set and dedicated customer support from 8×8.


  • Customer Fulfillment: There are accounts of customers appreciating 8×8 for its extensive features and customer service, recommending it to potential buyers.
  • Experienced Issues: Some users express frustration over functionality being removed, which necessitates additional payment to retrieve services.

Comparative Analysis

In the landscape of global communications, 8×8 is often compared against competing services to assess its utility and market position in the sector.

Vs. Competing Services

When evaluating 8×8 against similar services, it is evident that 8×8 offers a straightforward system that integrates with existing hardware, such as Polycom phones. The installation process, as reported by users, is noted for its efficiency. Key service differentiators include:

  • Ease of Use: Users find the system user-friendly.
  • Connectivity: The system seamlessly connects via Wi-Fi.

Final Thoughts

In assessing 8×8 as a unified communications solution, its performance in scaling business communications and a decent partner network is notable, alongside a strategic focus on larger enterprise clients.


8×8 presents a robust Unified Communications as a Service (UCaaS) platform, often considered for its capability to integrate with various business applications. Its services encompass voice, video conferencing, text messaging, and chat functionalities. A recurrent theme from user feedback points to its particular suitability for enterprise customers needing tailored solutions. Financially, 8×8 has been acknowledged for surpassing growth estimates, reflecting a positive trajectory.


For companies seeking an all-in-one communications platform, 8×8 should be considered, especially if:

  • Customization is a priority, given its enterprise-focused features and services.
  • Integration with existing business systems is required, as 8×8 offers a range of compatible options.

Smaller businesses may weigh the functionalities against cost to determine the value for their specific needs, remembering to factor in the potential for long-term contracts and the need for training services during implementation.

Frequently Asked Questions

In evaluating 8×8 as a VoIP service provider, potential customers often have questions regarding its features, pricing, comparison with competitors, device compatibility, customer support, and service reliability.

What features does 8×8 offer for business communication?

8×8 delivers a comprehensive VoIP solution with features that include call forwarding, HD voice quality, auto attendant, business texting, and free video conferencing to meet the diverse communication needs of businesses.

How does 8×8’s pricing compare with similar VoIP service providers?

Prices for 8×8’s services can range from approximately $24 to $44 per user, per month. Comparatively, 8×8 provides a competitive edge with a 15% savings for customers who choose annual billing over a month-to-month plan.

What are the main differences between 8×8 and RingCentral’s services?

While both 8×8 and RingCentral offer essential VoIP services, 8×8 tends to be more cost-efficient for certain features and services. RingCentral might require higher-tier plans for functionalities such as call recording or CRM integration that are more cost-effective with 8×8.

What is the user experience like on 8×8 when used with iPhone or Samsung devices?

Users of iPhone or Samsung devices can expect a seamless experience with 8×8 due to its compatibility with modern browsers and support for software phones on computers or mobile devices.

How do 8×8’s customer service and support ratings compare to other VoIP providers?

8×8 has positioned itself as a leading competitor in the market, offering comprehensive support packages and service features which are reflected in positive customer service ratings that stand strong against other VoIP service providers.

What is the reliability and uptime track record of 8×8’s services?

8×8 is known for its cloud-based VoIP system reliability and maintains a robust uptime track record, ensuring minimal disruption in business communications for its users.


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