Tuesday, April 16, 2024
MT2.1100x220
SeriouslyFresh.1100x220
DigitalSelect1100x220
DigitalSelect1100x220 (Copy of #3)
Evina 110 x 220
MediaXO.1100x220

How to Easily Transcribe Phone Calls & Why?

Do you need to transcribe phone calls for legal purposes or your business? If so, you should know It’s easier than ever. In this article, we’ll discuss why mobile calls transcription is important for businesses and how easy it is to get started. We’ll also give you a few tips on how to choose the right transcription software for your needs. Let’s get started!

What is a Mobile Call Transcription?

Phone call transcription is the process of converting a spoken phone conversation into a written document. This can be useful for businesses who need to keep records of customer calls, or for individuals who want to transcribe an important conversation.

Transcription can be done manually, by listening to a recording of the call and typing out what is said, or it can be done automatically, using transcription services which is based on speech recognition software.

There are a number of different factors to consider when transcribing a phone call, such as the quality of the recording, the accents of the speakers, and any background noise. With careful planning and attention to detail, however, it is possible to produce an accurate transcript of any phone call.

The Technology Behind

The technology behind mobile call transcription has come a long way in recent years, and there are now a number of different software programs available that can automatically transcribe a call with a high degree of accuracy.
This is thanks to the development of speech recognition technology, which has become much more accurate in recent years. Speech recognition is based on Ai (Artificial Intelligence) technology with the combination of machine learning algorithms.

The Benefits of Transcribing Mobile Calls

– Being able to refer back to important conversations
– Having a written record of your calls
– Being able to search through transcripts for specific information (much easier than a recording)
– Reducing the amount of time spent taking notes during calls

Is It Safe?

There are some who worry that using such a service may not be entirely safe, as it could potentially expose sensitive information. Basically, these services use automatic speech recognition (ASR) technology and this means that the service is listening to the conversation and transcribing it onto a document which is something to consider, as some people might be concerned that this could lead to their private conversations being overheard or recorded.
However, most transcription services offer a range of security features, such as encryption, to protect your privacy. That is why it’s important to make sure that the service you choose is compliant with the security standards and uses iso accreditations: 27001 and 9001.

ISO 27001

ISO 27001 is the international standard that describes best practice for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organization’s information risk management processes.

ISO 9000

ISO 9000 is a family of quality management standards that are designed to help organizations ensure that they meet the needs of their customers and other stakeholders. ISO 9000 standards are widely used in many industries, including manufacturing, healthcare and government.

Overall, then, while there are some risks associated with using transcription services, these risks are relatively low if making sure that the service is top quality.

Is It Legal to Transcribe a Phone Call?

Yes, call transcription is legal in most countries as long as all parties involved in the conversation consent to it. In some cases, such as market research or interviews, transcription services may also be used without the consent of all parties involved. However, it is always best to get consent from all parties before using a transcription service.

There are a few exceptions to this rule, such as in the United Kingdom and Canada, where call transcription is only legal if it is being used for police investigations or other similar purposes.

How to Transcribe Phone Calls Easily?

The process of transcribing mobile calls is very easy, here is all you need to know:

If You’re Using an iPhone:

– Open a voice recording app.
– Tap the record button to start recording your conversation.
– Once you’re finished, tap the stop button.
– Tap on the recording to open it, then tap the share button.
– Select “Transcribe” from the share sheet.
– Wait for the transcription to be generated, then tap “Done”.

If You’re Using Android:

– Download and install a transcription app.
– Open the app and start recording your conversation.
– Once you’re finished, stop the recording.
– Tap on the recording to open it, then tap the transcribe button.
– Wait for the transcription to be generated, then tap “Done”.

If You’re Using Zoom:

– Start by recording your conversation using Zoom.
– Once the recording is finished, download it to your computer.
– Open the recording in a media player like QuickTime Player or VLC Media Player.
– Select “Edit” > “Transcribe Audio” from the menu bar.
– Wait for the transcription to be generated, then save it as a text file.

If You’re Using Google Hangouts:

– Start by recording your conversation using Google Hangouts.
– Once the recording is finished, download it to your computer.
– Open the recording in a media player like QuickTime Player or VLC Media Player.
– Select “Edit” > “Transcribe Audio” from the menu bar.
– Wait for the transcription to be generated, then save it as a text file.

What Sectors Use Phone Transcription?

There are many different sectors that use phone transcription services, as they can be beneficial for a wide range of organizations:

– Businesses of all sizes
– Market research companies
– Contact centers
– Recruitment agencies
– Legal firms
– Healthcare organizations
– Local authorities
– Charities
– Education institutions

Conclusion

Overall, mobile call transcriptions can be a very useful tool for businesses and individuals alike. They can help to improve customer service, save time and boost productivity. However, it is important to ensure that you choose a reputable transcription service in order to avoid any potential legal or quality issues.

Subscribe to our newsletter

To be updated with all the latest news, offers and special announcements.

8.1.24/7Exchange
24 Seven 600x500
WT42%
MobileArts600x500
Evina 900x750
SeriouslyFresh 600x500
MT2.600x500