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Bluetooth beacons drive coupon redemption levels

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A new study from Juniper Research has found that spend on digital retail marketing is set to increase from $174 billion in 2015, to $362.1 billion by 2020 – and that coupons, beacons and wallets are going to play a major role in that growth.

The study, ‘Digital Retail Marketing: Coupons, Advertising & Consumer Engagement 2016-2020’, found that whilst the digital retail marketing industry will continue to be dominated by advertising revenues, coupon contributions will see strong growth, driven in part by the rise of Bluetooth beacons.

Several leading US retailers have now deployed beacon networks, with Macy’s having installed more than 4,000 in its stores. Over 80% of all coupons issued will be on mobile devices by 2020, as opposed to under 20% on PCs & laptops and much of this growth is going to be spurred by a need to make up for the impact of ad blocking.

Significant opportunity exists: Juniper forecasts that almost 1.6 billion coupons will be delivered annually to consumers via beacon technology by 2020. This is up from just 11 million this year, as retailers seek to develop proximity marketing campaigns in and around their stores.

Research author Lauren Foye says: “Beacons are set to provide a boost to retailers, as we see major players promote instore offers and deals though mobile devices, targeting consumers whilst they are shopping. Coupled with loyalty schemes and rewards, retailers have clear potential to monetise those setting foot in their stores, aiding in promoting more traditional bricks and mortar retail.”

Juniper also believes that there is significant potential for ‘out of home’ proximity advertising, with beacons starting to be rolled-out on buses, tubes and taxis, targeting locations which see high footfall.

Successful brands will be those who capitalise on the wealth of data available on consumer habits and interests, leading to the implementation of targeted advertising.

However, taking this one step further, Juniper observes a shift to hyperpersonalisation: where companies effectively create bespoke, individualised engagement across all brand offers, thereby reinforcing the scale of customer loyalty. A number of retailers already utilise this method; Netflix, for example, stated that recommendations made via hyperpersonalisation data accounted for 60% of its rentals in 2014.

The whitepaper, ’Digital Retail Marketing ~ Beacons Signal The Future’, is available to download from the Juniper website together with further details of the full research and the attendant Interactive Forecast Excel (IFxl).

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