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Emojis once again drive engagement in marketing after being dropped in 2017

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Emojis are back on the hit list for email and mobile marketing, with the little symbols driving as much as 24% uptick in engagement when used in the UK.

Conducted via a series of tests among Mailjet’s database of more than 20,000 subscribers, research into the use of the world’s first truly global form of communication – emoji – reveal that in the UK the Symbols on Mouth and Open Mouth Vomiting ideograms drive the most engagement (24%).

Back in 2017, the research discovered that the outlook for emojis was less certain as open rates only increased by a mere 5% when an emoji was included. This year emojis are back on the hit list. Email open rates increase by 9% among UK recipients when a swearing or vomiting emoji is included alongside the subject line ‘Emails that make you feel (emoji)’ – highlighting our love of satire and schadenfreude.

All is not well in some of emoji land?

Of course, there’s no blanket rule for driving engagement across Europe in any field of marketing. This extends to emojis. While the research observes a boost in engagement for the Symbols on Mouth image in the UK, in France and Germany open rates fall by as much as 6%.

In France open rates only increased by up to 1% this year, when an emoji was used to complement the subject line. This is a decrease of 6% since 2017, highlighting that marketers need to revisit how they use emojis as an engagement tool in the local market.

All is not lost on the continent however. Joy, rather than Anger or Disgust seems to set the tone, with open rates up as much as 6% for the Grinning Face with Star emoji in Spain, where engagement increases by 2.2% on average. Germany peaked at a staggering 33% when the Raised Eyebrow emoji was used in the subject line.

Michyl Culos, Head of Marketing Communications at Mailjet comments: “Across Europe, we continue to see cultural differences when it comes to audience engagement with these little faces year on year. However, now the stakes are raised. In the UK, consumers lap up the opportunity to complement texts with images and other rich content, but not all countries follow suit. As marketers it’s our job to be sensitive to all changes in our markets, whether large like GDPR or seemingly minor like emojis. It all has an impact.”

The most used Emojis used worldwide

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