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HORISEN integrates Chat GPT into its Business Messenger platform to enhance SMS, WhatsApp, RCS and more

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Award-winning messaging technology product house HORISEN has become one of the first messaging and CPaaS platform providers to integrate ChatGPT in to its Business Messenger, an omnichannel platform for messaging campaigns and customer communication.

Business Messenger’s Easy Dialog chatting tool for maintaining one-to-one chats with the audience through their preferred channel has been further empowered with the ChatGPT Bot API, giving chat support for SMS, WhatsApp, Telegram, Viber, Facebook Messenger, Instagram, Google Business Chat, RCS, and more.

“As we constantly listen to the needs of our customers and the market, we quickly realized how much integration with OpenAI ChatGPT could benefit business messaging,” says Fabrizio Salanitri, the CEO of HORISEN. “With fast response time and swift and precise answers to customer queries, it makes it possible for the company’s staff to focus on their daily business and more complex tasks. That is exactly what we do with our solutions. Our priority is that our customers focus on growing their business while we manage their messaging software. That is why our Business Messenger and ChatGPT are the match made in heaven.”

With its capacity to comprehend natural language inquiries without any previous instruction or information about the user’s context, ChatGPT was immediately recognised as a valuable tool for businesses wanting to enter into dialogue with customers through messaging channels.  This powerful chatbot instantly found its place in the messaging industry, especially within businesses seeking to cut costs while maintaining high-quality customer service at scale.

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