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Everything You Need to Know About Cloud Communication

When it comes to an organization communication is essential as it helps in maintaining the physical and social aspects of the workflow. From customer relationships to internal communication and public relation, communication is the key to maintaining relations and creating healthy coordination.

Be it top to bottom or down to the bottom, it is primly important to have smooth communications to foster a healthy working environment that guarantees productivity and efficiency. Since it is a digital age, the ways and modes of communication have transformed. Internet and high-grade technology have paved a new method to generate and strengthen connections. And the best thing is that it has made complex internal and external interactions and communication easy and fluent.

This brings us to the concept of cloud communication.

What is Cloud Communication

As the name implies, cloud communication is a mode of communication that works based on cloud-host technology.

To put simply, cloud communications are defined as Internet tools that enable the quick and efficient communication of voice and data communication through the cloud. For cloud communication, you do not necessarily need a PSTN but just any internet connection.

Cloud communication includes voice calls, video calls, emails, chats, etc. In sum, cloud communication can help businesses streamline their broadcasting.

You must be aware of cloud computing, the phenomenon of delivery of computing services, including servers, databases, software, storage, analytics, and intelligence over the internet. The cloud is becoming predominantly a computing force in the business world as every business, regardless of size and scale, has to communicate aptly and on time if it wants to survive and thrive.

How Cloud Communication Platform Works

A user is added to a group or team where all members can send text messages, voice messages, and conduct video calls, share files, and work on projects. They can integrate multiple applications into a single platform to enhance efficiency and productivity. Some of the common cloud communication platforms include Dropbox, Google Drive, Microsoft Office, Skype, and Salesforce, etc.

Needless to mention, since cloud communication takes place over the internet, it is essential to understand that you need high-speed internet to make the communication seamless. For your business, make sure to choose an internet option that offers reliable and high-speed internet. Xfinity, for example, is one of the top-tier internet options in the US that provides lightning-fast internet of up to 2 Gbps. Look up for best plans and packages and explore Xfinity en español to navigate through the wide range of options.

What are the Benefits of Cloud Communication

There are numerous benefits of cloud communication for businesses, which include:

1. Affordability

Gone are the days when businesses had to install and maintain costly on-site phone systems. Cloud computing allows you to communicate through an application on your computer.

2. Mobile

One of the best things about cloud communication is that you can respond and communicate with other team members anytime and from anywhere.

3. Flexibility

Employees need not necessarily be in the office to make a call, listen to voicemails, or respond; they can make and rake calls remotely.

4. Productivity

Cloud communication is backed with highly innovative technology, such as s IVR, call forwarding, and call recording, which helps increase efficiency and consume less time.

5. Scalable

For your mushrooming cloud phone system, you can always add features that are required for your business. You can update your plan and keeps costs manageable.

What are the Types of Cloud Communication

Three types of cloud communication are responsible to perform different functions.

Public Cloud Communication

Public cloud communication is nothing like a public network that can be accessed by anyone, having high risks of cyber crimes.

When it comes to public cloud communication, there is a different provider but the space in the cloud is encrypted. Not anyone can access it which helps you secure your data or database from stealing. This type of cloud communication best fits small and medium-sized businesses.

Private Cloud Communication

Under a private cloud communication system there is an internal network that helps in getting robust security and safety of data and database. It is similar to that of public communication system and the only difference is extra security. This is preferred by companies who deal in highly sensitive data and cannot afford any risks.

Hybrid Cloud Communication

Hybrid cloud communication is an amalgamation of synchronous and asynchronous information between remote and on-site team members. It does not require immediate responses; thus is favorable for the teams to work exclusively yet collectively.


It is essential to improve communication to drive consistent sales and meet the business targets, in totality. Cloud communication is one of the innovative means of communication which helps in making interactions go smoothly. Choose from any type of cloud communication that fits your needs and engage your teams in purposeful communication that can upsurge your business.

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