Wednesday, May 22, 2024

    OPINION Why is integrating security in SMS trading essential?

    A messaging platform should stand as a bastion of security, with an all-encompassing suite of security operations crucial for the preservation and protection of valuable data

    The security of information takes precedence in the digital sphere nowadays, especially within professional messaging businesses where seamless communication is imperative. Therefore, security must be your top priority when considering a platform for your messaging business.  A messaging platform should stand as a bastion of security, with an all-encompassing suite of security operations crucial for the preservation and protection of valuable data.

    A holistic approach to security and privacy

    Security should not be an afterthought; it should be the foundation upon which the entire system is built. With a commitment to meeting the highest security standards, the platform should be designed, monitored, and maintained according to the strictest security protocols. It should ensure a fortified environment to safeguard sensitive information, complying with GDPR regulations and hosting data in a secure cloud environment.

    A fortified fortress

    A secure platform should boast servers collocated in bank-certified data centres, employing state-of-the-art layered security measures. These measures should include a fully redundant virtualization infrastructure and zero single-point-of-failure network setup nested behind a high-security firewall setup. It should be protected by redundant Distributed Denial of Service (DDoS) protection at the internet service provider (ISP) level, ensuring that only cleansed IP traffic enters the system.

    Strict access control

    Access to the platform should be accurately controlled, with connections restricted solely to trusted IP addresses. For enhanced security, VPN connectivity should be available upon request, while secure IPSec and TLS connections should be encouraged as best practices for customers. This fortification ensures that only authorized and secure channels are permitted, minimizing the risk of unauthorized access and potential breaches.

    Firm reliability and availability

    A secure platform should be distinguished by its high availability and exceptional robustness. With a system boasting 99.999% availability and a no-downtime policy even during maintenance, it should ensure uninterrupted service. The auto-rebinding process should kick in if a connection falters, guaranteeing continuous service without interruptions.

    Cautious monitoring and support

    The platform should not only fortify its defenses but also actively monitor and repair any potential system issues. The 24/7 availability of a professional support team should ensure that any concerns or challenges are swiftly addressed. Equipped with a dedicated team of developers well-versed in industry standards, the platform should undertake hands-on maintenance, problem detection, and swift resolution, ensuring the system remains resilient and secure at all times.

    Incident management

    To emphasize the commitment to providing customers with a secure platform for their messaging needs, Incident Management within the platform ensures prompt response and resolution to any potential issues. In the event of an incident, everyone involved should be promptly notified within 24 hours, with detailed information regarding the incident provided. Emphasis should be placed on transparency and accountability, with a dedicated team readily available to respond and address incidents at any time, ensuring proactive measures are taken to minimize disruptions and maintain the reliability and security of the platform.

    Certification, standardisation and compliance

    To achieve a high level of security, the platform should utilize a framework of controls based on ISO, NIST, OWASP, and CIS requirements. In addition to ISO 27001:2022 certification and GDPR compliance, system hardening measures should be applied based on CIS controls on all cloud and system components. To apply security best practices in secure software development and testing, vulnerability scans should be performed daily, and 3rd party penetration tests yearly to ensure staying up to date with the newest OWASP TOP 10 and NIST guidelines.

    Embracing a secure future

    The significance of security operations within an SMS platform cannot be overstated. A secure platform is essential for safeguarding sensitive information and ensuring the integrity of communication. HORISEN SMS Platform is a security-rich SMS trading solution that safeguards and elevates SMS trading businesses to new heights of secure communication. Contact us to find out more.

    About the author

    HORISEN is a technology software house with more than two decades of hands-on experience in messaging technology. Dedicated to developing state-of-the-art solutions for clients – HORISEN technology covers the whole messaging value chain, both for wholesale and retail messaging business. With its feature-rich, vendor-neutral SMS Platform, Business Messenger, SS7 Platform, SCCP Signalling Service, MNP Lookup Service and SMS Long Number Service, HORISEN provides a powerful variety of messaging technology solutions as a one-stop shop for managing wholesale and retail messaging business from a single spot.

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