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    2020 VISIONS Predictions for customer experience technology in 2020

    IMImobile, a global communications software provider, has today outlined its customer experience technology predictions for 2020. Research has shown that almost all CIOs feel under pressure...

    CIOs find integrating new comms channels with legacy systems a key challenge to improving customer experiences

    The majority (92%) of CIOs find integrating new communications to deliver better customer experiences with legacy systems a challenge, according to new research from global cloud...

    Automation and customer experience drive AI spending across Europe to $5bn this year

    Artificial intelligence (AI) systems spending will reach $5.2 billion in Europe in 2019, a 49% increase over 2018 – driven by a need for...

    More women on the aimm top table than ever before as new board announced

    The announcement of the new 2019 aimm board brings with it the largest number of women to have sat on the aimm board during...

    Enterprise communications platform IMIconnect launches on Salesforce AppExchange

    IMImobile‘s enterprise cloud communications platform IMIconnect is now available on Salesforce AppExchange. This can enable businesses utilising the Salesforce Platform to rapidly launch and orchestrate...

    EDITOR’S BLOG 080318 Telemedia capitalises on MWC hype

    As the dust – and snow – settles on another Mobile World Congress (MWC), it is time to ponder just what we did learn and...

    Your AI doesn’t need to think for itself yet, it just needs to work for your customers

    Alex Klose, VP Marketing, IMImobile ponders how AI doesn't need to ‘think’ for itself – it just needs to serve your customers. But that...

    MEF launches new programme to tackle fraud and grow mobile messaging market

    The Mobile Ecosystem Forum (MEF) has today published the A2P Messaging Fraud Framework - the first release from its new industry programme The Future of...

    EDITOR’S BLOG 21-04-16 Chat comes of age

    Last week’s news from Facebook’s F8 conference that the social network was going to make a big push with its Messenger app should come...

    Post Office pioneers Twitter payments with IMI’s Tweet to Donate service for Children in Need

    It may seem an unlikely place for innovation, but the UK Post Office has become the first organisation to enable and process donations via...

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