Friday, April 19, 2024
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    Reliance and startelelogic Join Forces to Bring Scalable and Secure CCaaS to Market

    startelelogic, a major Indian IT services and mobile app development company, is collaborating with Reliance Communications (RCI) to manage its Enterprise customers’ Contact Centre needs across the US and India markets.

    Together the companies will deploy the cloud-based service that will be the lead solution to offer Contact Centre as a Service (CCaaS) to Reliance enterprise customers.

    Capitalising on Reliance’s global and truly integrated reach, and startelelogic’s deep expertise in developing CCaaS, UCaaS, and CPaaS solutions, the comprehensive and reliable contact centre solution will include features such as call routing, call management, and analytics. It will be accessible through a user-friendly interface and will be available to businesses of all sizes and compatible devices.

    In addition to the core CCaaS offering, the partnership will also provide expertise in developing WebRTC applications, such as VideoKYC, OTT, and healthcare communication solutions.

    startelelogic’s unique framework for Reliance’s cloud-based contact centre services includes key features such as real-time call status, live interactions on omnichannel and social media, a CRM-integrated IVR system, response message scripts for all social media, web chat, email, and SMS, AI, and chatbots, delivering a truly worthy contact centre experience that aligns with Reliance’s outstanding and trustworthy services.

    Vinay Maheshwari, Chief Business Officer, Reliance Communicationssays: “More customers now rely on prompt notifications and engagements through social media like WhatsApp, Chatbots which has a better engagement rate. The dynamics of a good customer after-service needs advanced solutions. Reliance Communications Inc. (RCI) is committed to improving the overall customer experience with startelelogic. The team has been incredible in enabling uninterrupted and quality support. Together we have a singular aim – customer-first.”

    The streamlined contact centre operations will enable Reliance to offer its Enterprise customers improved business decisions with enhanced data management, increased scalability and efficiency, and reduced costs with no need for on-premises hardware or software maintenance.

    “We have been at the forefront of many notable enterprise projects and partnering with Reliance Communications Inc. (RCI) for the enterprise team is another great win for us. Delivering a robust customer experience platform for secure, real-time communications is our priority. Our unique omnichannel framework and in-house support will ensure that Reliance’s enterprise customers’ experience remains optimal and complements the exceptional brand offerings,” adds Umesh Pande, CEO, startelelogic

    Reliance Communications Inc. (RCI) and startelelogic have collaborated on multiple enterprise digital platforms, including the deployment of Reliance’s UCaaS platform, international calling, smart telephony, mobile apps, and more.

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