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Conversational Commerce: Market Outlook, Emerging Opportunities & Forecasts 2021-2025

Juniper Research’s complimentary whitepaper, How Conversational Commerce Will Make Its Voice Heard, provides an evaluation of the key elements of conversational commerce, including an evaluation of key conversational commerce channels and strategies on how to best implement new services. Also included will be global spend over conversational channels in 2025.

  • Conversational Commerce: Future Market Outlook
  • Market Summary: Total Conversational Commerce Spend

Juniper Research’s Conversational Commerce research provides a thorough analysis of the opportunities for conversational commerce service providers, and assesses the potential for conversational commerce transactions and spend over the next 5 years. The report also contains a sector analysis of key industries primed for disruption from conversational commerce services. The analysis included is split across 4 key conversational commerce channels:

  • Chatbots
  • OTT Messaging Apps
  • RCS Messaging
  • Voice Assistants

This research suite includes:

  • Market Trends & Opportunities (PDF)
  • 5-year Deep Dive Data & Forecasting (PDF)
  • 12 months’ Access to harvest Online Data Platform
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