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    MWC24 Claro Colombia selects TCS and VIAVI partnership to improve customer service using AI

    Telco Claro Colombia has selected AI-based solutions from a strategic partnership between Tata Consultancy Services (TCS) and VIAVI Solutions to expand and transform its...

    Banks to embrace GenAI to improve payment customer service globally

    Spend on Generative AI (GenAI) by banks will reach $85bn in 2030, from $6bn globally in 2024, as leading banks adopt the tech to...

    How to enhance the mobile customer experience through outsourced customer service

    Exceptional customer service is critical for a small business to thrive. And in the modern world, customer service often starts on mobile. But how...

    One in three UK consumers would prefer to reach customer service via WhatsApp

    One in three UK consumers would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to...

    How To Use Tech Tools To Improve Your Customer Service

    Good customer service is essential for any business. It can make the difference between customers returning or going elsewhere. In today’s digital age, there...

    Digital self-service now more popular than calling customer service 

    Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new...

    OPINION Customer service has changed fundamentally, so omnichannel must evolve with it

    Hyperconnected nature of customer interaction means omnichannel capabilities need to be slicker than ever. Russell Lux, CEO at TelcoSwitch explains The massive growth in online...

    Vodafone Portugal empowered to improve customer service 

    Vodafone Portugal has deployed Viavi’s NITRO GEO, a subscriber-centric, app-aware intelligence platform that delivers powerful insights into the customer experience while enabling Vodafone to handle...

    Half of consumers want video calling to improve customer service experiences 

    Research from Puzzel, the leading innovator of cloud-based contact centre solutions, reveals video as the future of customer service, with 45% of UK consumers interested in using video as a customer service channel, particularly for more complicated issues. Commissioned among more than 1,500 UK consumers, the research finds that almost a third of customers (29%) have been left unsatisfied by the level of...

    Telemedia in 10 Vodcast Ep05: More digital, more gaming – and more customer services

    This week Jarvis Todd is joined by a relaxed and holidaying Paul Skeldon to look at how as lockdown ends, consumers are more digital...

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