Sunday, May 19, 2024

    Studio8.1 Episode 2 Digital commerce booming in Europe, conversational commerce booming on text and Zoom getting into customer contact – some light listening for your holidays

    Jarvis Todd interrupts Paul Skeldon’s holiday packing to chat through the rise of digital commerce in Europe, how that is fuelling the growth of conversational commerce – even via SMS – and what Zoom’s move into contact centres as a service could mean for, well, digital and conversational commerce in the year ahead. Now where’s that bucket and spade?

    Stories covered in the VODCAST:

    Digital commerce users in Europe to pass 500m in 2021; penetration rate almost at 60%
    Conversational commerce – is text all you need?
    Zoom getting in on the conversational commerce act?

    Geraldine O'Sullivan
    Geraldine O'Sullivan
    Championing Mobile Billing & Engagement Solutions That Monetise Content, Drive In App Billing & Increase On-Boarding For mVAS
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