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Studio8.1 Episode 2 Digital commerce booming in Europe, conversational commerce booming on text and Zoom getting into customer contact – some light listening for your holidays

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Jarvis Todd interrupts Paul Skeldon’s holiday packing to chat through the rise of digital commerce in Europe, how that is fuelling the growth of conversational commerce – even via SMS – and what Zoom’s move into contact centres as a service could mean for, well, digital and conversational commerce in the year ahead. Now where’s that bucket and spade?

Stories covered in the VODCAST:

Digital commerce users in Europe to pass 500m in 2021; penetration rate almost at 60%
Conversational commerce – is text all you need?
Zoom getting in on the conversational commerce act?

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