Monday, May 27, 2024

    Telemedia in 10 Vodcast Ep05: More digital, more gaming – and more customer services

    This week Jarvis Todd is joined by a relaxed and holidaying Paul Skeldon to look at how as lockdown ends, consumers are more digital in what they do than ever before and uncover the stunning fact that, by 2024, half the world’s population will be gamers – with obvious consequences for the billing side of telemedia.

    It also throws up a raft of customer service issues, not least bill shock and messaging, which our intrepid duo discuss in depth.

    We’d love to hear your thoughts.

    Links to content covered in this Vodcast:

    UK consumers appetite for digital services set to swell after lockdown

    Half the world’s population will be gamers by 2024 – so how will telemedia monetise it?

    CSPs accelerate digital investment in customer service – and that means rethinking billing

    Geraldine O'Sullivan
    Geraldine O'Sullivan
    Championing Mobile Billing & Engagement Solutions That Monetise Content, Drive In App Billing & Increase On-Boarding For mVAS
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