Telia Norway has signed a deal with IMIMobile to resell the latter’s enterprise customer interaction cloud services in Norway, with an option to extend to the wider Telia Company – the leading telecom operator in the Nordic/Baltics.
The partner agreement will enable Telia to resell IMImobile’s cloud products, including its enterprise cPaaS (Communications Platform as a Service) offering, IMIconnect, to its enterprise customers. IMIconnect enables businesses to rapidly launch and orchestrate, two-way, trigger-based customer communications, across 10+ channels.
Driven by the changes in person-to-person communications, consumers now expect interactions with businesses to be personalised, relevant, contextual, interactive and conducted in real time. IMImobile is helping Telia to keep pace with changing consumer expectations and offer innovative communications solutions for its enterprise customers. Telia will also be looking into using IMIconnect itself in order to create interactive customer journeys.
Telia recognised IMImobile’s experience in providing connected customer communication solutions and being a trusted technology partner for global enterprises and mobile operators such as EE, MTN, O2 and Vodafone. In addition, Telia required a partner which offered local language capabilities as well as new communications channels such as Apple Business Chat and WhatsApp Business to provide its customers with the ability to communicate over their preferred channel.
Jon Christian Hillestad, Vice President Business of Telia Norway, explains: “Telia aims to bring the world closer together through technology, empowering people, companies and societies to stay in touch with everything that matters on their own terms. By working closely with IMImobile we can innovate to meet the growing demand from customers who prefer to communicate with businesses over more interactive channels. As the world keeps changing, we need to stay relevant for our customers and IMImobile’s products help to enable that.”
Jay Patel, Group Chief Executive of IMImobile, adds: “We are delighted to have signed a partner agreement with Telia to resell our market leading, customer communication products. Our scalable Enterprise cPaaS platform, IMIconnect, will enable Telia’s customers to rapidly deliver innovative new customer journeys – increasing automation and improving customer experience.”