Saturday, July 20, 2024
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    Viveri launches to combine customer engagement,  call handling and payments in one offering, buys Dynamic Mobile Billing and Spoke

    Businesses can now maximise audience engagement and monetisation like never before thanks to the launch of new company Viveri, which brings together crypto, open banking, DCB and customer engagement to offer automated, multi-channel engagement across all digital channels.

    Following the acquisition of Dynamic Mobile Billing and Spoke Interactive, the UK-based Viveri Group will extend the reach of the companies it has acquired and that of its customers, including major brands such as the DEC, BBC, Reach Plc and events, which include the Eurovision Song Contest and ITV’s Soccer Aid for UNICEF.

    The business will enable organisations to maximise the monetisation and engagement of their audiences with a wide-reaching range of services and capabilities on an international basis., says the company.

    Further acquisitions are being targeted to build on the existing capabilities.

    “We are delighted to announce the launch of the Viveri Group. Bringing our businesses together has created the ultimate customer engagement and payment business operating across a number of different sectors,” says Damon Russell, director, Viveri Group.

    “Clients will have a seamless, turnkey solution for their customer interactions ensuring an intuitive and secure route from initial contact through to payment,” Russell adds. “We believe our unparalleled experience in customer engagement, call handling and payment solutions will enable us to provide an unrivalled service in the market.”

    Victoria Hull, business development director, Dynamic Mobile Billing, adds: “We are very excited to be part of this new group which enables our payment gateway – together with our multi-channel communications services including a Tier 1 Carrier voice service infrastructure – to be used more widely across corporate, media and charities. It also adds to the services we can provide to our existing international base of customers, and we look forward to being part of the Group journey.”

    Beverley Brookes, managing director, Spoke Interactive, says: “Joining Viveri Group substantially develops the range and scope of services we can provide to our customers. It means we can deploy comprehensive engagement and payment solutions to extend and improve engagement with their audiences and donors. The initial acquisitions brings together two companies that have well matched synergies and I look forward to moving into a new era of digital engagement within the UK and new territories.”

    Dynamic Mobile Billing is an international payments business handling 500 million transactions per annum – across several territories – with a comprehensive offering of payment mechanics and multi-channel communications and using Carrier Grade platforms.

    Spoke Interactive is a leading UK engagement business working with major Charity and Media brands, managing high profile events such as the Eurovision Song Contest, the DEC’s emergency appeals, ITV’s Soccer Aid and many more.

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