Thursday, April 18, 2024
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    WORLD TELEMEDIA MARBELLA 2014 Square 1: The Future of IVR

    With the growth in mobile has come a growth in voice traffic and with it a growth in IVR. Mark Birkett from Square 1 Communications outlines how in the era of Skype and FaceTime, in-app calling and more, IVR still has a huge roll to play

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